COHEN VETERANS NETWORK INC

Clinic operations and network developmentoperations oversee and implement best practices for the clinics through providing comprehensive guidelines and directives. Fundamental practices for day-to-day operations are developed for the clinics to ensure standardization of data collection and quality of customer service. Electronic health record (ehr) system is used by all clinics to centrally collect key metrics to determine if clinics are achieving desired goals stipulated by the foundation.

Access to care and reducing stigmacommunications and marketing plans encompass internal and external strategies. Internal communications provide assets resources and recommendations to mfc's staff ensuring best marketing practices are followed on all communication platforms at the clinic level. External communication strategies include traditional advertising, creation of marketing campaigns, earned and paid media, press events, community relations events, and grand opening events to promote cvn as well as the separate clinics that it supports.

Training, telehealth & scholarstraining for the clinic staff is a fundamental piece of the business model to provide and ensure a high level of quality and consistent care. Clinic staff are trained and routinely assessed on evidence-based therapies through personal or group sessions and external consultants. Telehealth systems are available for certain locations where care demand is highest to provide state-wide mental health care. The cvn scholars program provides scholarships to students studying military mental health care and includes integration into a clinic setting.