THE MONITORING ASSOCIATION

3. Asap - automated secure alarm protocol provides a faster and cost effective means of sending alarm signals directly to public safety answering points. There are 29 active monitoring centers with 3 in testing. There are 152 public-safety answering points (psap) connected.

Frequency coordination - a service to alarm companies that provides a frequency in which to broadcast alarm signals.

Firstnet - the program allows the professional safety and security industry to connect to a high-speed, robust cellular network designed for first responders. That network is known as firstnet. Through a contract with at&t, the monitoring association certifies the eligibility of security industry companies to participate in the program. 54 received certificates in 2021.

Five diamond - certification is granted annually to 100+ monitoring centers that satisfy all of the requirements of the five points of excellence; commitment to: random inspections and quality criteria standards by a nationally recognized testing laboratory (nrtl), the highest levels of customer service, ongoing job-related education and testing by having 100% of its cs operators certified using tma's online training, raising the industry standards through tma membership and participation in its activities, and to reducing false dispatches.

Iq - the installation quality program is the only quality control program for installations, monitoring, maintenance and service of electronic safety systems. 15 companies pledge to adhere to a stringent code of ethics and provide top-notch maintenance and service.

Online learning - since january 1, 2024, nearly 1407 operator level 1 & 2 courses have been sold, with over 1236 students successfully completing the courses.