THE UNITED WAY OF THE GREATER DAYTON

United way's helplink 2-1-1 is a free and confidential information and referral service provided 24-hours-a-day, 365-days-a-year. Helplink 2-1-1 maintains the region's most comprehensive database of health and human services and is connected with services throughout the state and county. Helplink offers information, referrals, advocacy and schedules appointments for the earned income tax credit program and conducts outreach to dislocated workers and their families. Helplink 2-1-1 provides an after-hour answering service for nonprofit and government agencies and case consultation service for faith based organizations. In fiscal year 2024, helplink 2-1-1 received 67,112 calls and provided 49,913 referrals for various needs. Also through our searchable database online we received 9,897 online site visits with 4,113 searches for resources. Our top 3 requests for assistance fell into these three categories; rent payment assistance 14,658, utility payment assistance 8,247, and food pantries 6,706. Also established a data dashboard through 211 counts to show the minimum needs in our 12 county area: montgomery, greene, preble, butler, warren, clinton, clark, champaign, madison, muskingum, morgan, and perry counties to their respective communities by zip code, county.