UNITED WAY OF WEST FLORIDA INC

In 2022 -2023, uwwf continued to grow 211 nwfl. This free service is available 24/7 within a 10-county service area in northwest florida. In addition to 211, uwwf operates the 988 suicide prevention lifeline for the same geographic area. The florida veterans support line, a 3rd helpline available to the area, provides care coordination for veterans and their families who need to be connected to resources. Support line staff provide day to day coverage, resource vetting, and trainings for staff and community members. The 211 nwfl public website is a resource database that contains information on over 1,700 human services including mental health services, food assistance, daycare, support groups, and more. Local nonprofits, school staff, case management specialists and others access the database to help their clients. 211 nwfl and the florida veteran support line, provided 141,662 referrals which impacted over 76,000 individuals including 4020 veterans. 988 received 7,473 calls and created 18,450 connections.

United way of west florida manages additional programs that support the organization and the community. The ambassador program - local businesses "loan" employees to uwwf to advocate for uwwf and to assist with the workplace campaign. The ambassador program is designed to help participants develop their leadership skills and understanding of the nonprofit community. These volunteers participate in training and interact with key leaders from the region. Day of caring is the largest single volunteer event in escambia and santa rosa counties. Local volunteers are matched with non-profit agencies and schools to spend the day working on a variety of service projects. In total, 728 volunteers contributed 3,108 hours of volunteer labor. Singlecare, a discount drug program, is a longtime partner with united way. United way of west florida helps distribute singlecare cards and educates residents about the program. Locally, singlecare's rx saving saved 5,444 people 662,531 last year. Vita (volunteer income tax assistance program) is an irs program that is facilitated locally by uwwf. The program uses irs certified volunteers to provide free tax preparation for hardworking individuals. In the last year, the vita program prepared over 852 returns. The program saved users over 200,000 in tax preparation fees and brought 850,000 in refunds back to the community. Rsvp (retired senior volunteer program) is part of the americorps/vista program. Individuals 55 and older are matched with local volunteer sites to provide capacity building assistance. The program also provides educational opportunities for volunteers as well.