UNITED WAY OF WESTCHESTER AND PUTNAM

During the 23-24 fiscal year, united way's 211 helpline was a vital resource for families and individuals in need of financial assistance. United way's 211 helpline and online referral database offers free information, referral, assessment, and crisis support to help people access the education, health, and human services they need to address everyday challenges. Uw's 211 has also been working with local social service departments to provide referrals and resources to residents. These relationships have been vital to solving very complicated social service needs. 211 is a confidential, multilingual, and comprehensive service with a database of more than 25,000 services and programs that are updated throughout the year. Trained call specialists are available 24/7, 365 days a week through uw's 211 and can assist callers in 200+ languages (through transperfect) as well as the hearing-impaired. United way's 211 helpline is an inform usa accredited and certified call center, and the 211 helpline maintains a resource database comprised of 3,360 agencies and 20,218 services. This database is organized according to the inform usa designated problems and needs categories and includes resource listings for services that range from childcare to food pantries; shelters to specialized services for veterans and military families; and mental health to transportation. The database is also available online at www.211hudsonvalley.org and since 2019, texting capabilities are available from 9 a.m. To 5 p.m., monday friday. Texting offers options for those less likely to want to make a phone call and is particularly helpful in sending outgoing messages to confirm tax appointments; provide vaccination information; register individuals for meal delivery programs; and so much more. The call center, run by united way and located in white plains, ny, managed over 695,759 interactions during 23-24 from twelve counties in new york state in which almost 19,000 calls were tax related. 211 hudson valley region and 211 long island region which resulted in refunds and credits of over $45 million to residents of four counties in the hudson valley. 211 hudson valley region and 211 long island region operate as programs of the united way and are underwritten by local united ways, government agencies, and corporate foundations. 211 hudson valley and 211 long island established and maintained relationships with key local stakeholders to expand the use of 211 in addressing critical human service and crisis needs. United way runs the 211 helpline for the hudson valley region, which includes dutchess, orange, putnam, rockland, sullivan, ulster, and westchester counties. It also runs the 211 helpline for the long island region, which includes nassau and suffolk counties. In addition, united way contracted with the united way's in the adirondack region to provide call center services in support of their 211 efforts. Funding sources for 211 include contracts & fees for services from the united ways located in the hudson valley (including uwwp) and grants/contracts with local and state governmental entities.