Ageup Inc

Recruitment and training: the program provides training to volunteers to obtain and maintain state certification. The training program includes 36 hours of classroom training followed by an internship period of approximately 10 days. During the internship, the student ombudsmen are provided with hands-on guidance on how to monitor facilities; accept, investigate, and document their findings. In addition, we provide 2 hours of on-going training for all ombudsmen each month. During fy 2024-2025 we trained and certified 13 new ombudsmen who actively joined our team in the field, bringing the number up to 31 volunteer field ombudsmen active in the program. (continued on schedule o)during the year, 31 state-certified ombudsmen provided a total of 5,280 volunteer hours over the one-year period, valued at about $184,798. In addition, we provided 12 two-hour training sessions throughout the year to all ombudsmen who must attend 18 hours of ongoing training each year to maintain state certification.

Community education and advocacy: ombudsman services contribute to the overall health literacy of residents in san mateo county through its educational outreach. In fy 2024-2025 we accomplished the following:- held 75 community education events educating the general public on long-term care, the role of the ombudsman and other related issues. - provided individual consultation to 1,174 people seeking information on our services or other aging issues - conducted 10 in-service educational events for facility staff and provided 434 consultation hours to staff members.