American Productivity & Quality Center Inc

Member Services: Development and ongoing maintenance of Process Classification Frameworks, research methodologies, infrastructure to support broad data collection and dissemination of benchmarks and best practices used to improve productivity and quality across public and private sectors. APQC maintains databases and provides easy access to the public of over 3,600 process measures, over 4,500,000 benchmark data points, 19 Industry Process Classification Frameworks and 1 Cross Industry Process Classification Framework, 46 industry maturity models, over 6,000 best practices and numerous methodologies, tools and templates that reflect the needs of public and private sectors throughout the world. Additionally, APQC provides support and customized data and frameworks to meet the needs of its members.

Education: The education group within APQC is involved in transforming education across the United States and throughout the world by addressing waste and inefficiencies throughout the educational system. The group focuses on helping K-12 and Higher Education leaders, superintendents, principals, faculty and administrators identify and implement best practices that will result in more available resources to dedicate to student achievement. Through the Education Group, APQC teaches thousands of educators how to be more efficient and effective. The Education Group has helped over 120 districts save over $120M on completed projects. All findings and project exemplars are collected and then stored in a searchable database available to educators throughout the country. (Continued on Schedule O) Additional dissemination occurs when findings are presented and discussed in detail at education conferences throughout the world.

Conferences and Events: A variety of conferences and events are held each year to teach methods for improving productivity and quality, share benchmarks and best practices, and enable attendees to improve using proven methodologies and demonstrated results. Thousands of members and non-members benefit annually by attending open seminars, web events, conferences, trainings and other public forums designed to facilitate improvement of individuals, their organizations and the industries they represent.

Information Services: APQC provides research assistance for individuals at no additional cost via APQC's "Ask Us" program that searches APQC databases for the appropriate information and then provides it back to the requestor. In addition, Information Services maintains the nation's largest publicly accessible research library of quality and productivity materials, including research reports of current productivity.

Scholarships: APQC launched the C. Jackson Grayson Scholarship Program in honor of the company's late founder. The goal is to award scholarships to children who might otherwise not financially be able to go to school. Each year, scholarships are awarded to Houston area high school seniors in an amount totaling $100,000 per student over the course of a four-year college education.