Better Business Bureau Of North Central Texas Inc

Reporting on companies' performance: this program consists of preparing and issuing reports on some 149,000 area companies' customer experience records. These records consist of their complaint-resolution records for the last three years, and any record of law enforcement actions relating to marketplace issues, and adherence to the BBB code of advertising. Companies are issued grades ranging from A+ to F, based on elements identified in our files. The purpose of this program is to steer consumers toward reputable firms, and away from fly-by-night and dishonest operations. A total of 5,591,538 reports were accessed by the public without charge in 2024.

Dispute resolution: this program is engaged in the conciliation and arbitration of complaints filed by consumers against area companies. The purpose is to resolve differences between companies and their customers in an effort to restore trust in the marketplace. We accomplish that purpose by accepting complaints without charge, contacting the company for response, inviting customers rebuttals when warranted, and closing complaints as resolved, unresolved, or unjustified. In 2024, we processed 132,061 complaints and customer reviews in this fashion, with a 88.5% resolution rate. Collectively, the BBB system is the largest out-of-court dispute resolution mechanism in the nation.