Brain Injury Alliance Of Connecticut Inc

Helpline - biac program staff continued to operate the free helpline, and this continues to be one of our main, core services. During the 2023-2024 year, we had 1,982 contacts with individuals requesting information, resources, support, and community linkages. This is a significant increase of 632 contacts from the previous year, representing a 47% increase in total contacts. - we continued to receive calls and inquiries from new callers to our helpline during this period. 245 new callers/inquiries reached out to our helpline throughout the year. This is an increase of 11% compared to new callers from the previous year. Once again, we received a high level of positive feedback from our helpline callers regarding our responsiveness and the great benefit that they had received in connecting with a bis.

Support groups biac continued to have an extensive network of support groups throughout the state. As always, all our groups are free to attendees. Our groups offer diverse structure and platform options. While most groups are "open" to all who wish to attend, we also have a few groups with a specific focus on either family/caregiver needs or spouse/partner needs. Our newest addition to our network includes an in-person group specifically focused on social pragmatics and communication skills. We even have 2 in-person groups with a theme of expressive arts as a vehicle to express oneself and to connect with others.

Navigator biac continued to offer our navigator service throughout this fiscal year. This fee-for-service option continues to receive a lot of inquiries requests. All inquiries have been responded to within 1 business day, either by the director of programs & services or by the senior brain injury specialist.