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Crisis intervention services: (cis) provides a 24-hour suicide and crisis counseling line; 211 cny, a 24-hour information and referral source for human services, basic needs and mental health; and telecare, a reassurance line to support the personal safety and well-being of homebound individuals. The 24-hour counseling support and crisis intervention assists individuals in crisis and/or in need of emotional support to develop a personal plan to manage and/or prevent future crisis. The 211 system helps residents of five counties: onondaga, oswego, jefferson, lewis, and st. Lawrence find resources. We also provide telephone follow-up services to families who have children evaluated and in care at hutching's psychiatric center children and youth program (cys) and after-hours coverage for fourteen mental health clinics and human services agencies in our community.