Crisis Text Line Inc

Crisis text line's mission relies on innovative technology to support the 24/7 texting and chat mental health crisis intervention platform. The technology team is responsible for coding, refining, and supporting the crisis text line texting and chat platform as well as maintaining and updating a learning management system as part of the platform. The team's role includes engineering, product, design, data, and analytics. Crisis text line continues to develop enhanced architecture designs for the platform as well as testing and developing a generative ai conversation simulator to improve training for volunteers. Crisis text line technology department creates and supports customized and integrated platform solutions to support the national 988 suicide & crisis lifeline as well as our partners.

Crisis text line has a dedicated team of research scientists that lead rigorous mental health research science efforts to evidence and amplify crisis text line impact for texters, volunteers, and communities. Crisis text line research and impact studies aim to strengthen mental health policy, practice, and systems in the broader field nationally and globally. In 2024, crisis text line released several important reports, including:- crisis text line's 5th annual crisis trends report, with insights on key mental health trends in 2023, as well as insights on individual states and demographic populations. Continued on schedule o.- crisis text line ripples of impact report, summarizing how the crisis text line volunteer experience helps address the mental health crisis and the loneliness epidemic in the united states.- impact of online crisis volunteers report, summarizing how the crisis text line model and experience of 100,000 text-based mental health responders in four countries impacts volunteers, communities, and the global mental health emergency.