Dupage Federation On Human Services Reform

Language access resource center (larc) - in fy25, larc provided more than 10,000 hours of interpretation services, including 2,005 hours virtual, 7,230 hours in-person, and over 165,800 minutes telephonic. Translation services totaled more than 785,000 words across 260+ projects. Larc supported the community through 94 externs who provided free interpretation hours and we trained 93 students through multiple interpreter training sessions. In fy25, 86 individuals earned certificates of completion and 220 interpreters attended professional development workshops. We onboarded more than 20 new interpreters across 10+ languages.

Public benefits access (pba) - in fy25, pba delivered 12 live trainings reaching more than 1,000 participants on topics including medicaid redetermination, abe/ilogin, tanf, snap, public charge, and benefits for non-citizens. Over 150 learners enrolled in pba's five on-demand elearning modules. The program also hosted monthly q&a sessions with more than 115 total participants. Individual technical assistance was provided through private sessions and email consultations to support providers and consumers with complex cases, including non-citizen eligibility, medicaid coverage, and housing-related benefits. Pba participated in more than 35 community collaborations and advocacy meetings and provided resources such as updated desk aids, income limits, and online materials throughout the year.