Hopeworx Inc

Cst - the community satisfaction team (cst) is a team of people who have lived experiences and walk in recovery. The cst's purpose is to listen to the voices of as many people as possible in montgomery county about their experiences in receiving mental health services. Surveying individuals is essential to the team because we value the community's voice. Cst sees the importance of inperson conversation to establish a connection with individuals and to gather data. The cst believes every voice matters.the communityworx community center pivoted to supporting people who are homeless after the homeless shelter was closed, and supported an average of 75 people per week with emergency food and clothing resources, as well as laundry, computer access, and a day shelter.we are contracted by the montgomery county office of behavioral health/developmental disabilities/early intervention (bh/dd/ei) and the office of managed care solutions (mcs) under appendix l. We work as a team and apply our lived experiences while we create and develop surveys, along with information from the county and from providers about specific services we are asking about. The team collects information and assesses individuals' knowledge and satisfaction with services, benefits, treatment options, dignity and respect, and service delivery. After we complete the study, the results are entered into our database. We review the survey results, compare, and track trends, and look at the results through the lens of trauma-informed care. The results are reported to the montgomery county office of mental health, providers, individuals who receive services, and their supporters. With the results, our goal is to raise awareness of the successes and challenges we found in the services being assessed.

Fst - family satisfaction team works with others in the community to connect families to resources/events and inform families of other opportunities to share their voice at both the state and local level. During the year, fst provided administrative support to teams within hopeworx, local agencies, and statewide work-groups. Over the course of the year, fst contacted 1228 families, and surveyed 328 participants over 6 projects.