Info Line Of San Diego County

Access offers a portfolio of evolving programs to connect to, maintain, and utilize public benefit programs, which are known to have a significant impact in reducing poverty and promoting opportunity for low-income households. Programs are implemented in partnership with community-based organizations and local and state government offices.211 san diego provides general information and offer help toward accessing or completing an application, enrollment and/or renewal of various public benefit programs. These programs often vary, depending on rising needs and seasonal and/or temporary public benefit programs, such as free tax preparation (with access to state/federal tax credits), emergency rental assistance, or pandemic-related electronic benefits transfer (ebt).

A cornerstone program offered on an ongoing basis since 2009 is the enrollment center which offers over-the-phone application assistance for calfresh and medical. This unique over-the-phone accessibility helps eliminate barriers to in-person enrollment, such as transportation, childcare or physical limitations. In 2022, these services expanded to include over-the-phone support for completing the sar7 for the annual recertification of calfresh benefits. This service is available to the counties of san diego, imperial, and san francisco. To schedule an appointment, anyone (within san diego and imperial county) can call 2-1-1 or visit www.2enrollme.org (san diego, imperial, and san francisco counties). The enrollment center completes over 1,600 applications per month, with a 70% enrollment rate and an average monthly benefit amount of $144 per household, generating over $3 million in benefits.

Recognizing that social factors significantly impact health outcomes and spending, 211 san diego developed the community information exchange (cie), an ecosystem utilizing a cloud-based platform and a trusted network of multidisciplinary service providers (over 140 and growing) to share data to better understand a client's health and social needs and access tailored community services to meet their needs holistically. The cie uses a shared language, an interoperable technology platform, and integrated data to deliver enhanced community care planning. By focusing on these core components, the cie enables communities to shift away from a reactive approach to providing care to one that enables partners to integrate data from multiple sources and make bi-directional referrals to create a longitudinal record that promotes a proactive, holistic, person-centered system of care. This person-centered model offers proactive care while collecting shared outcome measurements that can apply innovative solutions through policy and systems change and has been replicated across the country.