International Association Of Administrative Professionals

Professional development: iaap offers a variety of educational and professional development opportunities. Capstone, held each spring and fall, offers a deep dive into seven different topic areas essential to various administrative functions. Each certificate course provides relevant skill-building and practical application opportunities. Iaap's advanced leadership development at aspire program takes place in the fall and offers a comprehensive approach to leadership training designed to guide the administrative professional through a personal leadership journey. Local monthly webinars and training courses are held at region and branch events. Events were held both in-person and virtually during the fiscal year. Capstone saw 334 attendees, aspire had 81 attendees, region and branch events totaled 350 attendees.

Membership services: iaap provides membership services to the region and branch communities including membership dues processing, volunteer management, and coordination of activities.

Cap examination and certification: the certified administrative professional (cap) is a credential designed specifically for the administrative professional. The cap exam is designed from a "blueprint" called the body of knowledge. The test covers six topic areas, or domains, and breaks the information down into detailed, measurable performance outcomes. Each domain represents a specific percentage of the exam and is based on a job task analysis. Domains include: (1) organizational culture and leadership; (2) business communication and deliverables; (3) software, data, and the internet; (4) office and records management; (5) meeting, event, and project management; and (6) operational functions. Exams are held in the spring and fall. There were 546 annual test registrations during the fiscal year. Cap certification requires ongoing education and/or retesting. 822 cap professionals were recertified during the fiscal year.