Long Term Care Ombudsman

Ombudsman services: long term care ombudsman (ltco) investigates and attempts to resolve complaints and concerns related to long term care services, informs and connects people to institutional and community-based long term care services, and advocates fro better quality long term care. Confidential investigations are handled by certified staff and volunteer ombudsmen and are determined by the consumer's needs and interests. Ombudsmen utilize negotiation, mediation, education, and advocacy to attempt to resolve the concern. Ltco works closely with long term care providers to inform, educate, and encourage the delivery of high quality care that meets their consumers' needs and wishes, and participates in advocacy efforts to promote a better quality of service and quality of life for people receiving long term care services. We believe that by helping one person at a time understand and exercise his or her rights, all people in long term care will benefit.