Near West Side Multi Service Corporation

The Center is accredited by CARF (Commission on Accreditation for Rehabilitation Facilities)and the Ohio Department of Mental Health and Addiction services to provide mental health counseling, case management, mental health group counseling, substance use disorder treatment, SUD intensive outpatient treatment, anger management, specialized LGBTQ+ servides and art and music therapies to children, adolescents and adults. These services support individuals with basic human service needs (i.e.) employment, education, housing, food, clothing, and with behavioral health services and substance use disorder treatment. All mental health treatment is tailored to each persons unique needs. Nearly all participants live at or below the poverty level.

The Trauma Recovery Center is a partnership with law enforcement, hospitals and other community agencies providing immediate and critical assistance to victims of felonious crime. Primary services are immediate crisis management, safety planning, law enforcement advocacy and stabilization assistance. In July of 2023 the program was expanded from one police department to all five Cleveland Police Districts. A 42% increase in service needs was experienced since the expansion. In 2023 the Trauma Recovery Interventionists helped 584 crime victims and survivors.

The Education Resource Center offers Community Education which includes Adult Basic Literacy, GED test preparation, English for Speakers of Other Languages, workforce development and job assistance as well as financial coaching through the Financial Opportunity Center. The majority of the students live at or below the poverty level.In 2023 there were 290 enrolled students with and 85% retention rate. In 2023 the ERC staff began teaching cultural orientation classes for new refugees that settled in Cleveland through May Dugan Centers newest core program, Refugee Services.

As an affiliate of HIAS (Hebrew Immigrant Aid Society) and certified by the U.S. State Department, May Dugan Center provides services to refugees. In the first 90 days after arrival the Reception & Placement component secures safe housing, connects refugees to medical providers and benefits, ensures education enrollment for minors and provides assistance to secure jobs for long-term financial stability. After the first 90 days Employment Services provides on-going case management services directing refugees to other May Dugan Center programs. This program began on October 1, 2023 and welcomed 154 new arrivals.

May Dugan is a provider of the Moms First Program through the City of Cleveland Department of Public Health. Social Services are provided to parenting and pregnant teens as well as incarcerated women and those in homeless shelters. he overall goal is to ensure healthy pregnancy, education and prevent infant mortality. May Dugan Center transitioned out of this program on June 30th. See Schedule O-07.

Community Rents-In 2023 ownership of the building was transfered from the City of Cleveland for a nominal fee and a requirement to provide future services to the community. The Center continues lease space exclusively to human service oriented non-profits. Current lessees include Step Forwards HEAP utility assistance, Neighborhood Family Practice, and Cuyahoga County Adult Probation.

Seniors on the Move provides tools and support to help older adults stay active and engaged in their community. Two four hour in-person sessions and one three hour virtual session are offered weekly. Each week three cognitive and three physical activities are offered. Guest speakers present on topics relevant to the over-60 population. Homebound seniors are engaged by offering virtual programming, food delivery and activity packets; follow-up calls ensure health/safety needs are met. Nearly all of the participants live at or below the poverty level.