Patches Place

The Representative Payee Program assists consumers receiving Social Security benefits and who are struggling to manage their Social Security and SSI payments. Consumers are provided with hands-on assistance with monetary tasks such as budgeting, paying bills, enrollment in assistance programs and debt reductions. The Representative Payee acts on behalf of the beneficiary. A Payee is responsible for everything related to benefits that a capable beneficiary would do for himself or herself. The Social Security Administration encourages Representative Payees to be actively involved in the beneficiarys life. Through education, awareness and support, the Representative Payee Program hopes that all clients will one day be able to manage their own money. Representative Payees manage 125 clients during fiscal year 2023-2024

Lawrence County Client Satisfaction Team focus is to provide a strictly confidential way to report consumers concerns and increase the level of satisfaction involving the hehavioral health services they receive. This is accoumplished by visiting providers sites and telephone surveys. The LC Client Stisfaction team regularly visit providers of mental health and or substance abuse services. We ask that the consurmer complete an anoymous survey regarding the services they receive. The information gathered is reported to the behavioral health providers, the Mental Health/Developmental Services office, and the managed care company, to ensure that quality services are available to consumers in Lawrence County. In fiscal year 2023-2024 , 137 site visits were made to area providers to survey people face to face. A total of 3737 surveys were completed in fiscal year 2023-2024.