Pih Health Whittier Hospital

Financial Assistance and Means-Tested Government Programs: Financial Assistance, also known as charity care, is defined as free or discounted health services provided to individuals who cannot afford to pay and who meet the eligibility criteria of the organization's financial assistance policy. PIH Health offers a generous Financial Assistance Program, providing charity care to those with family income(s) at or below 400% of Federal Poverty Level guidelines. In providing services to those patients participating in means-tested government health programs, such as Medi-Cal, PIH Health realizes a collective net loss each fiscal year due to the shortfall created when the payments received from these programs are less than the cost of caring for public program beneficiaries. Number of persons served by financial assistance and means-tested government programs: 41,736

Other Community Benefit Services: Community health improvement services and community benefit operations, Health professions education, Subsidized health services, Research, Cash and in-kind contributions are comprised of the following: COMMUNITY HEALTH IMPROVEMENT SERVICES AND COMMUNITY BENEFIT OPERATIONS: Community Health Improvement Services is defined as community health improvement activities, which extend beyond patient care activities. These programs include: community education, a community helpline, a medication-assisted treatment program, health insurance enrollment assistance, and purchased services for at-risk patients. Community Benefit Operations is defined as costs associated with assigned staff and community health needs assessments, and community benefit strategy and operations. Snapshot of Outcomes: More than 21,662 community members were reached through a variety of community health improvement activities. HEALTH PROFESSIONS EDUCATION: This category includes educational programs for physicians, nurses, students and other health professionals when education is necessary or required by state law, accrediting body or health profession society. PIH Health programs include the Family Medicine Residency Program and Student Education (internship, externship, preceptorship and mentoring programs). Snapshot of Outcomes: 241 student nurses, physician residents, and other individuals studying to become healthcare professionals were provided with mentorship, preceptorship and training opportunities. SUBSIDIZED HEALTH SERVICES: Subsidized services are clinical programs, which are provided despite a financial loss so significant that negative margins remain after removing the effects of financial assistance, bad debt and Medi-Cal shortfalls. Nevertheless, the service is provided because it meets an identified community need and, if no longer offered, would either be unavailable in the area or fall to the responsibility of government or another nonprofit organization to provide. PIH Health services provided include Diabetes Education Center, Emergency Department On-Call Physicians, Hospice Homes and Home Health, and Paramedic Base Station. Snapshot of Outcomes: The Hospice Homes ensure access to quality, compassionate end-of-life care, regardless of ability to pay; 169 served. Total individuals served by Subsidized Health Services 6,965 RESEARCH: Research that may be reported as community benefit includes clinical and community health research as well as studies on healthcare delivery that are generalizable and shared with the public. PIH Health has been offering clinical trials and research studies aimed at improving health and cancer care since 2001. Snapshot of Outcomes: 70 clinical trials in various stages, enterprise-wide in Oncology, Stroke, Cardiovascular, Neonatal, Podiatry, Endovascular and other therapeutic areas, with a total of 399 enrolled patients. CASH & IN-KIND CONTRIBUTIONS: This category includes funds and in-kind services donated by PIH Health to community organizations or to the community-at-large for a community benefit purpose. These donations include cash donations to community organizations, hours contributed by staff to the community while on PIH Health work time, the cost of meeting space provided to community groups, and the donations of equipment, medications, supplies and services. Snapshot of Outcomes: 27 organizations received funding to support community health-related programs and services Total served by Cash & In-Kind Contributions 195 Total number of persons served by all Other Community Benefit Services categories: 29,462 For additional information, please refer to PIH Health's community benefit report at PIHHealth.org/CBAnnualReport