Provident Inc

Provident's crisis services provides suicide prevention and crisis intervention services 24/7/365. We accomplish this by operating several 24-hour, free, confidential suicide and crisis intervention hotlines. Additionally, crisis services provides a number of specialty services, including helplines for problematic gaming, after-hours telephone support for crisis lines for other agencies, telephonic employee assistance program (eap) services, community outreach, and monitoring of social media sites. The department achieves and maintains accreditation by the american association of suicidology (aas). It aims to serve any individual who is thinking about, or knows someone who is thinking about, suicide. Services are also available for those who are in crisis and people with lived experience (those who have experienced a suicide attempt, suicidal thoughts and feelings, or a suicide loss). All crisis workers and volunteers receive a minimum of 80 hours of crisis intervention-specific training, based on the evidence-based crisis intervention model, which includes techniques and philosophies from motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy, and brief outcome therapy. In 2024, crisis services reached 22,856 individuals.

The psychiatric services program is accredited by the joint commission. The objective of provident's psychiatric services program is to provide accessible psychiatric services to youth, adults, and older adults in the st. Louis community, coordinating services with provident's counseling services in order to provide the most effective course of treatment for clients. Services are provided by board-certified psychiatric mental health nurse practitioners (pmhnps) who are practicing with oversight from contracted collaborating psychiatrists, as required by missouri's nursing scope of practice standards. Outpatient psychiatric evaluation and medication management are available at provident's st. Louis city office, as well as via telemental health. In 2024, 1,476 clients were served by the psychiatric services program.