California Child Care Resource & Referral Network

Provider Services: The Provider Services department supported all 69 R&R programs in strengthening their capacity and work with all home-based child care providers. The program foci are to establish and increase access to quality child care (slots), strengthen the viability and efficacy of programs, and implement trauma informed practices. This is accomplished through ongoing technical assistance, communities of practice, conferences, outreach and recruitment tools, online and in-person trainings, shared resources websites, and a range of comprehensive multilingual curricula that includes, but is not limited to: playgroup and training for Family,Friend, and Neighbor (informal) Caregivers; health and safety training; family child care business; dual language learners; and trauma informed care for all home-based child care providers and navigators.

Trustline/Consumer Education: TrustLine is a background check for in-home and license exempt child care providers. From July 1, 2023 - June 30, 2024, the staff responded to 8,399 calls to the 800 TrustLine number. We sent status information to local agencies for 20,683 individuals that were cleared on TrustLine and 3,410 individuals that were closed or denied registration. Provided information and referrals to parents and others seeking child care information using a toll-free number. There were 16,386 calls to the automated portion of the Consumer Education 800 number that connects callers with their local child care resource and referral program. Staff spoke to 1,241 callers and responded to 441 chats on our website.