Community Housing Works

Resident services programs:community housingworks has long held the core belief that, with a safe, stable home, powerful tools, and community support, our residents can forge strong futures. This belief, and our commitment to resident success, are at the heart of our mission and who we are as an organization. Our very first apartment community in 1989 offered transitional housing services to homeless women and children. Since 1997, when our residents first requested support for their kids' homework, chw has routinely included community centers and on-site services programs in almost all of our apartment communities (subject to funding). Chw is among the few large housing nonprofits in the country that supplement project service fees with both individual donor and grant contributions, in order to assure impactful programs. As part of our resident-driven approach, we perform resident opportunity and needs assessments, and complete a community scan to make sure that we design programs that are relevant and appropriate to the residents served. Chw delivers services through both onsite staff and through partners and volunteers, creating more sustainability and more ability to vary services based on resident needs and available resources.chw invests in measuring the impact of our core services, in order to continually improve those results. Chw offers programming in three areas of highest impact for our mission: financial well-being, next generation success, and health and wellness.1.financial well-beingcommunity housingworks' innovative financial well-being programs meet people wherethey are at in three program areas.financial stability (address a current financial crisis). Through our rental home stability program (rhsp), our accredited financial coaches help households at risk of eviction to regain stability. While rhsp was on hold for the last two years due to the eviction moratoriums in place, it was re-launched in january 2022. In total for 2022, there have been 137 resident referrals to the rhsp, where residents received financial counseling in which 47 of these residents completed the program.financial security (meet day-to-day financial obligations). Community housing works' family asset building class uses a group-coaching model to help residents more effectively manage their money and make positive financial choices to meet self-identified goals. In 2022, there was a total of 20 workshops and orientations, with over 60 resident participants. Through our credit strengthening initiative program, there was a total of 54% of households who registered on the property management platform (aptexx) to pay their rent. A total of 26% of these residents also opted-in to have their rental payments reported to the credit bureaus to strengthen their credit scores. 15% of these residents have enrolled in the credit strengthening initiative program.financial mobility (plan for the future). We help low-income households reach their personal goals to build not just income, but wealth: increased savings, buying a house, purchasing a vehicle, starting a business, paying for education, or a retirement plan. Residents use individual coaching to set and attain an asset-building goal. In 2022, 30 residents participated in financial well-being related coaching sessions.2.next generation successfor over 30 years, chw has offered educational support to youth to break the cycle of poverty.study stars afterschool program. Community housingworks' own study stars program focuses on achieving grade level reading for k-8th grade students, well-documented as the most important gateway to educational and life success. Study stars uses a nationally evaluated on-line literacy program, i-ready, that provides individualized success measures, and has shown significant gains in academic achievement for english learners, female, african american, and latino students. For the 2021-2022 school year, there were a total of 240 active study star students participating in the study stars afterschool program.valor scholarships. Valor scholarships are offered to chw youth and adult residents to support post-secondary education and career pathways, ranging from twoand four-year college degrees to vocational training certificates. In 2022, 36 chw residents from 20 communities won scholarships totaling $36,000.3.health and wellnesschw connects residents with community partners' programs, in order to strengthen the independence of senior and disabled residents, promote healthy lifestyles, and support self empowered residents to manage their own health.senior programs. Chw offers onsite services and activities, to support senior health and independence, encourage an active lifestyle and mutual support, and reduce deadly isolation. Services are provided by chw staff or by community partners.supportive housing programs. Since 1989, chw has been providing supportive and permanent supportive housing for homeless and disabled residents, with services provided by local service partners.collaborating. Chw was an early member of the county regional continuum of care, has received hud shp funding for over 20 years, and actively uses the coordinated entry system.integrating. Some chw communities are 100% supportive housing. More often, we have included homeless residents as part of larger affordable communities, starting with our innovative integration of homeless families into cedar apartments (vista) in 1994.serving a range of needs. As of the end of 2022, chw provided over 115 supportive and permanent supportive housing apartments across the county. Chw apartments serve homeless men and women with hiv/aids, homeless veterans, homeless and disabled seniors, tay foster youth, cws-at-risk young mothers and children, adults with developmental disabilities, and homeless cws-client parents reuniting with their children after substance abuse treatment. Chw partners with various county agencies to support the specific needs of our residents.4.resident engagementresident engagement creates a culture of trust in our communities by supporting residents in pursuing life changing goals, encouraging resident volunteerism, and providing peer-to-peer support that will lead to self-sufficiency. Chw has long held the core belief that with a safe, stable home, powerful tools and community support, our residents can forge strong futures. This belief and our commitment to resident successcreating safe, stable, affordable apartment communities and support for hopeful action by our residentsare at the heart of our mission and who we are as an organization. In 2022, chw rolled out the resident leadership academy (rla) program at seven of our chw apartment communities with onsite resident services staff.resident leadership academy (rla). The rla is designed to give residents the tools to build and improve their communities. This 8-week training will encourage residents to organize and develop their leadership skills. Specific community needs will be based on a resident/community survey that may address: health and wellness concerns, safety, housing, financial well-being, civic engagement, and children's education.the rla is designed to empower residents to become leaders in their communities and achieve the following impact:make it easier for individuals to succeed by implementing behaviors and actions that produce better health and wellness.engaging residents in activities and knowledge that lead to healthier neighborhood environments.change something about the neighborhood, community, and/or environment that leads to poor health and disease.residents learn skills and best practices to address the issues that most affect their communities, and they work alongside their neighbors to help improve quality of life where they live.build "true communities," defined as communities in which residents develop asense of belonging, camaraderie, and pride for one another and their community.

Asset management:the organization provides ongoing administrative support, management oversight, risk management review, and/or oversight of financial and repair plans for the communities developed by the organization for very low-income and low-income residents in need. Chw's asset management staff maintains high standards in a diverse portfolio. Chw's permanent affordable housing portfolio operates at 98.8% occupancy, and has consistently met all reserve and partnership management fee targets. Due to theorganization's outstanding track record, banks and investors consider chw among the highest-rated developers.

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