Volunteer Behavioral Health Care System

Case management care coordination - case management is a series of actions taken whose major responsibilities are to help a client make informed choices, to assure timely and cost-effective access to quality services, and to help a client to make and/or take advantage of opportunities for growth and personal enhancement. Case managers help to arrange provision of medical, crisis, vocational and housing services as needed. Services include identifying needs and strengths, developing short and long term goals and assisting to access services required to accomplish those goals. Case management is provided throughout the volunteer system.

Crisis - crisis services are available 24 hours a day to respond to adults experiencing a mental health crisis. A mental health crisis is an emergency condition that involves a serious disruption in an individual's daily functioning. Crisis services offers information and crisis phone counseling, face to face crisis evaluation, triage and referrals by mobile crisis teams. Crisis walk-in centers are available in chattanooga and cookeville. Follow-up services include encouragement and assistance for the individual in accessing on-going services.

The organization provides alcohol and drug abuse prevention and treatment, diagnostic evaluations, treatment and follow up care for clients from locations covering 31 counties in middle and east tennessee.